Join the team

Be a part of a fast-growing company with an extreme focus on customers.

Be On A Mission That Counts

Looking for a job? You most definitely won't find that at Gloopro. But you will find a career and a calling!

A career at Gloopro offers you a chance to make a difference in your life and the business of enterprises in Africa. We help our associates realize their dreams by creating opportunities for them to discover and fulfill their personal and professional vision within the context of our corporate vision. Our people have made laser-beam focus on customer satisfaction their calling in life. What is yours? Come and discover it--or fulfill it--with us!

If you are interested in becoming a part of our Glootian Team and in running with The Vision, please send your resume as a .pdf file attachment to quoting the vacancy you are applying for as the subject title of the email.

Job Openings

The Engineering Team

The products we build and support use the following Technologies:
  • PHP and Laravel
  • JavaScript
  • Nodejs
  • Sailsjs
  • Vuejs
  • Vue Storefront
  • Elasticsearch
  • Expressjs
  • MySQL
  • C#
  • Redis

If you successfully go through the hiring process, you'll be part of a team of bright, productive and experienced software engineers who are passionate about what they do. As an engineering team, we believe our work is to enable our company to win using technology and this is reflected in our approach to work. We run either 1 or 2 Week Sprints dependent on what's more appropriate to the project and we are big on Continuous Integration/Deployment.
Some of the tools we use include:
  • Jira
  • Bitbucket
  • Github
  • Confluence
  • Jenkins
  • Sonarqube
  • Opsgenie
  • Prometheus
  • Grafana
We run our production Kubernetes workloads on AWS (EKS).

The following roles are available:

Mid-level Devops Engineer

1 opening

We are hiring an experienced DevOps Engineer to help us keep growing. If you're dedicated, ambitious and a problem-solver at heart, Gloopro.com is an excellent place to grow your career. Don't hesitate to apply.

Here is what we expect you to be able to do:

  • Take Responsibility for ensuring smooth cloud-based IT operations
  • Work with Developers to provide tools to enable continuous Integration
  • Administer Kubernetes Cluster
  • Be on Call as would be required
  • Work alongside project management teams to successfully monitor progress and implementation of initiatives
  • Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them

Qualifications

The ideal candidate for this role is one that is a builder and a problem solver at heart.
The candidate needs to :
  • Have an understanding of the Three ways: The principle Underpinning Devops
  • Have experience working as a DevOps engineer or playing a similar role
  • Have experience working with Kubernetes in a production environment.
  • Have a working knowledge of Continuous Integration with Jenkins or similar tools
  • Have experience deploying and maintaining production workloads on AWS
  • Have working knowledge of NodeJS Current Understanding of best practices regarding System Security Measures
  • Relevant AWS and Kubernetes Certification is an added advantage

Senior Product Designer

1 opening

We are looking for Senior Product Designers who have great attention to detail and who understand the impact of their work on a product's success or failure. We are looking for Designers who are committed to continually honing their skills and have an excellent blend of creativity and professionalism. If You are successful, You'd be part of a cross-functional team working on impactful customer-facing products.

Here is what we expect you to be able to do:

  • Interpreting customer needs/requirements and translating them to User Interface designs.
  • Human-Centered Design and Design Thinking principles and processes.
  • Designing User Interfaces for Business and Enterprise Users.
  • Have a holistic view, understanding, and strong consideration of design and user experience, including layout, typography, color theory, visual hierarchy, and working knowledge of Sketch or Adobe CC
  • Create prototypes, wireframes, sketches, journey maps, and other digital tools to test and improve product experiences in collaboration with internal and external customers
  • Use research to challenge and validate design decisions in an ongoing development process that strives to make the customer experience better
  • Work hand in hand with product managers and lead developers throughout the discovery, design, and development process to bring great ideas to life
  • Stay on top of industry trends
  • Lead the experience design and be able to communicate validated concepts to product owners, engineers, leadership, and customers.
  • Use mixed usability testing methods to gather qualitative and quantitative data, translate that data into feature enhancements or new products
  • Have a holistic understanding of product design, including visual design, experience design, and business acumen

Qualifications

  • 4+ years of professional experience in a related field.
  • Demonstrated portfolio with functional web UI and visual designs across desktop and mobile devices
  • Strong wireframing/prototyping skills
  • Experience conducting research/partnering with user researchers
  • Experience partnering with engineers to release features, products, and/or services
  • Experience working on complex applications
  • Excellent visual and verbal communication skills
  • Expertise in programs such as Sketch, InVision, and prototyping tools.
  • Strong cross-functional collaboration and communication skills

Senior Software Engineers

2 openings

We are looking for software engineers who are builders and makers at heart. We value engineers who:
  • Pay attention to detail
  • Show commitment to the craft
  • Who are continuous learners
  • Love being part of software design sessions
  • Who value Code Reviews
  • Are helpful to their colleagues
  • And are extremely customer-focused

For a Senior Engineer, In addition to being an individual contributor, we are looking for:

  • Proven technical leadership where the individual is able to lead a high-performance team
  • Work with the Engineering and Product managers to plan product implementations
  • Attract, hire and retain required engineering talent.
  • Mentor junior developers and impact the team and the organization at large.
  • 5+ years of professional software engineering experience.
  • Excellent organization and time management skills
  • Excellent written and verbal communication skills.

Mid-level Software Engineers

1 opening

We are looking for software engineers who are builders and makers at heart. We value engineers who:
  • Pay attention to detail
  • Show commitment to the craft
  • Who are continuous learners
  • Love being part of software design sessions
  • Who value Code Reviews
  • Are helpful to their colleagues
  • And are extremely customer-focused

For a Mid-level Engineer, In addition to being an individual contributor, we are looking for:

  • the ability to mentor more junior developers and impact the team and the organization at large.
  • 3+ years of professional software engineering experience

Mid-level QA Engineer

1 opening

We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality. The QA Engineer role plays an important part in our company’s product development process. Our ideal candidate will be an experienced QA professional with keen attention to detail. If you have experience in Quality Assurance and enjoy providing end-to-end solutions to software quality problems, we would love to hear from you. Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Here is what we expect you to be able to do:

  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Estimate, prioritize, plan and coordinate testing activities
  • Design, develop and execute automation scripts using open source tools
  • Develop and apply testing processes for new and existing products to meet client needs
  • Liaise with internal teams (e.g. developers and product managers) to identify system requirements
  • Investigate the causes of non-conforming software and train users to implement solutions
  • Track quality assurance metrics, like defect densities and open defect counts
  • Stay up-to-date with new testing tools and test strategies

Qualifications

  • Proven work experience in software quality assurance (3+ years)
  • Strong knowledge of software QA methodologies, tools and processes
  • Experience in writing clear, concise and comprehensive test plans and test cases
  • Hands-on experience with both white box and black box testing
  • Hands-on experience with automated testing tools
  • Solid knowledge of SQL and scripting
  • Experience working in an Agile/Scrum development process
  • Experience with performance and/or security testing is a plus

Enterprise Product Manager

1 opening

We are looking for an experienced Product Manager with an Enterprise-focused engineering or software architecture background. This is a hands-on role. You can expect to do market analysis, roadmap definition and prioritization, and presentation to the leadership.

Here is what we expect you to be able to do:

  • Rapidly develop a product roadmap for our Enterprise eProcurement, eSourcing, Procurement Network, etc. Quantify and test your product hypothesis and feature roadmap, and make sure it aligns with strategic company goals.
  • Prioritize and communicate user and technical product requirements to various engineering teams.
  • Opportunity to interface directly with enterprise customers and translate needs into user stories for development scrum teams.
  • Work with an agile scrum team to deliver new features and enhancements to enterprise customers.
  • Blend excellent strategic thinking around which functionality to prioritize with excellent operational prowess about how to deliver amazing results for customers.
  • Collaborate with other Product Managers to ensure that new functionality in the core platform is rolled out to enterprise customers seamlessly and feedback from customers is incorporated into the core product.
  • Establish shared vision across the company on your portion of the product roadmap by building consensus on priorities leading to product execution.
  • Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction.
  • Define and analyze metrics that inform success of the products
  • Ensure that new functionality in the core platform is rolled out to enterprise customers seamlessly and feedback from customers is incorporated into the core product.
  • Establish metrics to ensure the right product is getting shipped in the right way.
  • Blend excellent strategic thinking around which functionality to prioritize with excellent operational prowess about how to deliver amazing results for customers.
  • Your presentations are loved by your customers, your technical peers, your business partners, and your CEO.

Here is what we think you have done in the past:

  • Conceptualized and shipped complex Enterprise products that had proven impact in the enterprise market. Either as a product manager or an engineer. Preferably a mix of both, and preferably across several markets and/or companies. (3+ years of experience).
  • Developed a deep and nuanced technical understanding of how an Enterprise Product Platform operates and what key customer considerations are when building or selling one.
  • Managed and tracked several product roadmaps at once. All the way from an idea to product delivery and support.

Qualifications

  • 4+ years in a technical Product Management or engineering role.
  • Thorough understanding of modern product management and product development practices.
  • Experience in building business cases and product roadmaps across a wide variety of enterprise software or marketplace industries.
  • Experience working on highly technical and complex products strongly preferred.

KEY ACCOUNT MANAGEMENT EXECUTIVE

1 opening

Gloopro key account management executive engages our corporate customers to drive Gloopro adoption and demonstrate ongoing value. This critical function is responsible for working with the Key Account Sales Executives (KASEs) in onboarding new enterprise customers by engaging executive teams in driving ongoing adoption, managing retention, and expanding our business with existing customers. It works with the rest of the Gloopro organization to uncover new ways to make Gloopro a part of everyday usage of the procurement function of our target market and to improve our product by providing customer feedbacks to the product management organization.

Here is what we expect you to be able to do:

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Enable successful roll-out of Gloopro to large enterprise customers and multinationals, including sharing and developing relevant creative assets, brainstorming ideas, etc
  • Maintain a cadence of communicating with and visiting our enterprise customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for existing enterprise customers to act as Gloopro advocates (e.g. testimonials, case studies)
  • Collaborate closely with KASEs to support pilot customers, renewals, and expansion opportunities
  • Marshall resources across the Gloopro org as needed to support customers needs
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Aid in product design and product development.
  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Prevent customer churn.

Here is what we think you would have done in the past:

  • 3+ years in a Customer Success, Relationship Management, Account Management, or similar role
  • Experience working with large enterprise customers
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Empathetic, positive attitude with a desire to help our customers reach their goals

Qualifications

  • Results-driven mentality, with a bias for speed and action
  • Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
  • Strong PowerPoint/Keynote skills. Experience with Adobe InDesign or Illustrator preferred but not required
  • Comfort in a startup environment we move quickly and wear many hats in a dynamic environment

KEY ACCOUNT SALES EXECUTIVE (KASE)

2 openings

Using a consultative sales approach, the key account executive is responsible for revenue generating sales for the Gloopro platforms and meeting revenue targets. Successful candidates will originate, close and initially maintain relationships with new clients and engage with prospective clients. The key to this role is to discover needs and concerns, demonstrate which of our platforms can best meet those needs, and support the prospective client through the entire Gloopro Key Account Sales (KASE) process. The key account executive is responsible for building and managing the sales pipeline of prospective clients for accurate forecasting purposes, and collaborating with various departments within the company. Establishing and maintaining strong relationships with prospects requires systematic and proactive account management primarily in the form of telephone and email communication and presentation to prospects.

MAIN DUTIES AND RESPONSIBIITIES INCLUDE: SALES

  • Ensure set sales targets are achieved in due time.
  • Proactively generate leads and work with team to pursue business relationships with prospective clients.
  • Contribute to overall marketing strategy for revenue earning platforms.
  • In cooperation with the relevant teams, design, manage and ensure accuracy of relevant sales reporting with regular reporting to the CEO and provide updates to the Management team.
  • Participate actively in the annual company strategic plan by way of market intelligence including structured quality customer feedback and user intelligence to aid new developments in enterprise eProcurement, eSourcing and Procurement networks.
  • Work in cooperation with the strategic communications department in ensuring all sponsor opportunities and exhibitions are communicated well. - Contribute in the development of advertising and promotional content (print and web).
  • In addition, the KASEs will be involved in Customer relations and success management.
  • Ensure all contact information is accurate and maintained updated.
  • Work with the Gloopro management team to develop and implement lead management process.
  • Ensure continuous updates and appropriate levels of product knowledge.


Qualifications

  • Minimum of 3-4 years Consultative Selling experience, working in an environment selling to large enterprises and/or multinationals
  • Excellent English language skills both oral and written
  • Self-motivation to meet and exceed goals and the ability to work in a fastpaced environment.
  • Excellent project and deadline management skills.
  • Highly motivated, quick-learner, self-starter.
  • Proficiency in basic Microsoft Office tools
  • Ideally, some exposure to/knowledge of procurement industry would be of benefit

Sourcing Analyst

2 openings

Job Description:

  • Develop and implement strategic plans for vendors, merchants and sellers.
  • Prospect for and sign-up new sources for products and merchandise, as well as develop sourcing strategies for increasing business.
  • Participate in negotiations with vendors, merchants, sellers and suppliers.
  • Manage relationships with all sources, prepare strategic relationships and observe performance of all activities.
  • Develop and evaluate all RFI and RFPs as well as maintain and execute SLAs.
  • Maintain costs and prepare estimates for all costing and pricing goals
  • Maintain knowledge on various market trends and recommend sourcing strategies for the company.
  • Ensure compliance to all quality standards for products.
  • Administer all performance metrics such as delivery time, price scanning and price variance.
  • Manage Inventory Reports, Low Stock Reports and Re-Order Levels
  • Demand forecasting
  • Coordinate with Head, Sourcing to ensure products availability at all times.
  • Analyze ERP system and develop improvement plans to ensure better management of sources.
  • Buying & merchandising Products·
  • Follow-up with suppliers, to delivery & ensure that maximum fill rate is delivered.
  • Market survey and benchmarking of SKUs & brands
  • Meeting with suppliers and managing the distribution of stock
  • Planning product ranges and preparing sales and stock plans
  • Creating consumer promotion in comparison with competition and ensuring promotions are implemented
  • Sales and margin monitoring
  • Taking action to adjust price or set promotions as necessary
  • Visit competitor stores at least once weekly.
  • Identifying production and supply difficulties and dealing with them as when they occur.
  • Controlling stock levels based on forecasts for the season
  • Analysing previous season’s sales and forecasting on current season’s sales
  • Identifying gaps and opportunities to increase sales.
  • New product listing and initial detailing on weekly basis
  • Product delisting on a monthly basis
  • Monitoring the desired levels of stock in stores, managing bottom line profitability through effective sales, stock targets, cost control and allocations.
  • Ensure organizational OKR is achieved and strictly adhered to.

Qualifications:

  • At least 2 years’ experience with relevant educational qualification
  • Demonstrated leadership and project management skills with a successful track record of working across functions within a fast-growing startup or large organization environment.
  • Able to show dedication and willingness to challenge the status quo. Able to run change positively and sees change as an opportunity to improve processes and tools
  • Strong communication and presentation skills to share ideas clearly across many levels or the organization.
  • Strong interpersonal skills that will engage partners from all levels and influence decision-making in a global, matrix environment.
  • Proficient in use of Microsoft office suite (Excel, word & power point)

Head of Strategic Supplier Partnerships

1 opening

The Strategic Supplier Partnerships team supports the Sourcing functions with a focus on optimizing our sourcing relationships to benefit our enterprise customers. Strategic Partnerships works to identify, onboard and engage with suppliers to create transparent relationships that will maximize speed, flexibility and efficiency while maintaining quality and creating access to industry leading capabilities. Strategic Partnerships connects internal Gloopro Sourcing to achieve our strategic sourcing platform and procurement network expansion goals, across all product and service verticals as well as across geographies.This role will support our Product Suppliers, Service Providers (such as 3rd Party Logistics companies) and all other 3rd party ancillary suppliers to achieve the goals of our supplier relationships.

Here is what we expect you to be able to do:

  • Drive the day-to-day oversight of the partner relationships to ensure adherence to the goals, vision and contractual obligations.
  • Identify prospective suppliers that will increase the value of the Gloopro Procurement Network, engage and onboard them, whilst ensuring their happiness in all their interactions with Gloopro, our enterprise customers and our operations staff.
  • Monitor project timelines across the Gloopro Supplier Partnerships organization to mitigate issues early and to work with the partners to find solutions.
  • Become a champion for the partner and an authority about partnership activities to fully enable to partner's success and to avoid potential liabilities.
  • Organize and participate in regular meetings of the operational and executive committees that assess successes and challenges.
  • Design and implement an appropriate process to investigate and resolve issues that will arise during the partnership.
  • Build relationships with team members across a matrix environment to resolve operational problems that may arise in development, finalization, and implementation of the activities.
  • Identify key targets and lead inbound and outbound sales, in collaboration with internal stakeholders and agency partners
  • Track and manage full partnership sales cycle, including financial reporting and CRM systems
  • Maintain great relationships with partners, suppliers, brands and agencies and develop new relationships for supplier sales opportunities
  • Develop and maintain a supplier sales package and pricing for inbound supplier partnership requests
  • Create customized offerings, financial and content, based on supplier needs; act as their consultant and partner
  • Create supplier proposals, marketing decks, sales collateral with an eye for the Gloopro brand
  • Manage contract negotiations through deal close, in partnership with internal teams
  • Work closely with the SVP of Sourcing to ensure supplier partner deliverables are executed to the upmost standard, and ensure all contract terms are executed according to the agreement set
  • Represent Gloopro in external meetings with potential partners and help marshal global stakeholders
  • Have overall responsibility for financial forecasting and budget management, invoicing, tracking and reconciliations
  • Create structure and processes to drive efficiencies, consistencies and smarter working
  • Monthly analysis & reporting


Qualifications

  • At least 3 years of relevant industry experience; preferably with ecommerce 3rd party merchant operations.
  • Demonstrated leadership and project management skills with a successful track record of working across functions within a fast growing startup or large organization environment.
  • Able to show dedication and willingness to challenge the status quo. Able to run change positively and sees change as an opportunity to improve processes and tools.
  • Strong communication and presentation skills to share ideas clearly across many levels or the organization.
  • Strong interpersonal skills that will engage partners from all levels and influence decision-making in a global, matrix environment.

Customer Fulfilment Driver

2 openings

Job Description:

  • Provides Fulfillment and Delivery services by ensuring prompt and accurate distribution of ordered products to Gloopro’s customers in accordance with customer demand and the requirements of the assigned routes.
  • Provides courteous, timely and accurate deliveries to Gloopro’s customers.
  • Responsible for packing for shipment; prepares cases; labels packages; loads and unloads delivery vans/bikes; and replenishes stock on shelves; all in keeping with prescribed processes.
  • Verifies accuracy of outgoing shipments.
  • Prepares receipts for products delivered to Gloopro’s customers.
  • Delivers customers’ orders to their nominated delivery addresses.
  • Maintains delivery vehicle in proper working condition.
  • Maintains accurate process log books and reports.
  • Trains newly hired Drivers and Riders in delivery procedures, routing, etc.
  • Performs any other duties as may be required to ensure a safe and efficient delivery operation.

Qualifications:

  • At least 5 years driving experience with valid driver’s license.
  • Good reading & writing ability.
  • Previous experience as a fulfilment driver will be an added advantage
  • Ability to work late night will be an added advantage
  • Good knowledge of the Lagos state road network
  • Excellent communication skills
  • Calm approach to adverse situations
  • Flexible approach to work

Customer Fulfilment Officer

2 openings

Job Description:

  • Supervises the day-to-day operations of the unit, which provides customer service and processing of customer orders.
  • Receives, prioritizes, and processes customer orders; schedules and releases orders for shipment according to sales policy and customer requirements.
  • Investigates and resolves complex customer complaints.
  • Supervises computer system input, invoice and report output, and system operation procedures.
  • Develops operating goals and objectives for the unit; implements and administers methods and procedures to enhance operations, as appropriate to the unit.
  • Facilitates interaction between customer service, warehouse, accountants, customer success, credit managers, sales, and marketing.
  • Performs miscellaneous job-related duties as assigned.
  • Previous experience in pick packing or warehousing
  • Ability to work in a fast-paced environment involving manual handling and repetitive work
  • Strong focus on quality and safety
  • Passionate about delivering great customer service.
  • Inbound and outbound communication with customer via phone and email
  • Good attention to detail
  • Time management skills
  • Exceptional communication skills
  • A desire to learn and grow professionally
  • Be highly motivated and committed to proving a great customer experience

Qualifications:

  • Minimum of 2 years working experience in related field with a minimum of BSC or HND.
  • Proficient in use of Microsoft office suite (Excel, word & power point)